Juniper Mesa 2 - Screen Goes Black After Login

Juniper Mesa 2 - Screen Goes Black After Login

Problem: Mesa 2 - Screen goes black after logging in and tablet becomes unresponsive.

Solution: Holding the hardware Power button alone for 5 seconds normally gives you a slide down screen for performing a Restart. If this does not appear, continuing to hold the Power button for 10 seconds (such as releasing while the red charging LED is flashing quickly) will force a soft Restart. If this does not occur, continuing to hold the Power button for a full count of 20 seconds (such as until after the red LED turns off completely) will perform a Hard Reset (which disconnects the batteries and drain the system), requiring you to attach an external power source (such as the wall charger) and possibly again hold the Power button for 2-3 seconds (batteries will re-connect). This should revive the system in the majority of cases.

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